This privacy policy sets out how The Flower Wall Shop uses and protects any information that you give The Flower Wall Shop when you use this website.
The Flower Wall Shop is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
The Flower Wall Shop may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Data Controller
The Flower Wall Shop has control over the processing of the data we hold about you and carries the data protection responsibility for it. In legal terms, this is referred to as being the ‘data controller’.
Data Protection Manager
Hussain Miah is our data protection manager and may be contacted as follows:
- Email: info@theflowerwallshop.com
- Postal: The Flower Wall Shop, Gill and Russell Business Park, Wharf Road (off Pleck Road), Walsall, West Midlands, WS2 9ES
What Type of Personal Data Do We Collect?
We may collect the following personal data about you:
- full name
- address details
- contact information including email address and telephone number
- other information relevant to our services, customer surveys and/or offers
How and Why Your Information Will Be Used
We require this information to provide our service to you, and in particular for the following reasons:
- we may use the information to improve our products and services
- we may contact you in relation to your use of this website
- we may contact you in relation to your purchases
How We Collect Your Personal Data
All of the information we hold will have been provided by you.
We may collect this data from you when you:
- submit an enquiry
- purchase any of our products
We collect anonymous information (including IP addresses) from visitors to our website using analytics tools, cookies and weblogs. This is collected on the basis of legitimate interest.
Sharing of Data
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
Transferring Personal Data Outside the EEA
All of the personal data we process is processed and stored within the UK.
Your Rights
You may request details of personal information which we hold about you at any time. A small administration fee may be payable. If you would like a copy of the information held on you please contact the Data Protection Manager. We will aim to provide this within one month.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above email address. We will promptly correct any information found to be incorrect.
You may also request that we erase your personal data. To do so you should contact the Data Protection Manager. Data subjects who request that their personal data is corrected or erased or who are contesting the lawfulness of our processing can apply for its use to be restricted while the application is made. To do so they should contact the Data Protection Manager. You may object to data processing where we are relying on a legitimate interest to do so and you think that your rights and interests outweigh our own and you wish us to stop.
Security
We value your trust in providing us your personal information and we will ensure that we have in place appropriate technical and organisational measures to prevent unauthorised or unlawful processing of personal data and against accidental loss, destruction or damage to personal data. Please remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
We will notify you if a data security breach occurs which may affect you if the breach could result in discrimination, damage to reputation, financial loss, loss of confidentiality or any other significant economic or social disadvantage.
Links to Other Sites
Our website may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the privacy policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
Our products and services are not intended for anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take necessary actions.
Cookies
Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collection information, to provide and to improve our service. You have the option via your web browser settings to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some parts of our website.
Service Providers
The Flower Wall Shop does not collect or process credit or debit card information. When making a purchase through the website one of our payment processors (PayPal and Stripe) will collect and process this information. These payment processors may provide us with some limited information related to you, such as a unique token that enables you to make additional purchases using the information they’ve stored, your payment card type, expiration date, billing address, and the last four digits of your card number.
We use third party tracking technologies to identify the number of visitors to the website, journey through the website, and potential usage volumes in order to ensure that we can effectively deliver our services to all those accessing them. Google Analytics uses cookies to achieve this. More information about Google Privacy Policy and Terms can be found at https://policies.google.com/.
If you sign up to our mailing list or give consent for us to contact you for marketing reasons your name and email address will be processed and stored by Mailchimp. Their policies and terms can be viewed at https://mailchimp.com/legal/.
Queries or concerns
If you have any concerns or queries as to how your data is processed you can contact Hussain Miah at info@theflowerwallshop.com or you can write to us at The Flower Wall Shop, Gill and Russell Business Park, Wharf Road (off Pleck Road), Walsall, West Midlands, WS2 9ES.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO). Full contact details including a helpline number can be found on the Information Commissioner’s Office website (https://ico.org.uk/).